Payment Security

We've been in the trailer and caravan business for over 20 years and we always take your security seriously. We ensure all your information is encrypted using HTTPS protocols throughout our site and during payment. To ensure you have as much confidence as you would in store with us, we also use Barclaycard for all credit and credit car transactions which allows for SSL encryption of your sensitive information.

What is a pre-authorisation?

When an order is placed with us through our Online Store, an immediate credit card pre-authorisation occurs. Let's start by clarifying exactly what a pre-authorisation (commonly referred to as a "pre-auth") is.

A credit card pre-authorisation is much like any other charge to a credit card, except instead of actually debiting funds from the cardholder a temporary "hold" is put on the funds that lasts for 5 days. At a technical level, the actual duration of the hold depends on the merchant classification code (MCC code).

Once a credit card has been pre-authorised the cardholder cannot go and spend this money anywhere else. However, at the same time the charge doesn't actually show up on the cardholder's credit card statement. (Although, if you call the card issuer, they will confirm that a pre-authorisation is holding funds on the cardholders account). 

The merchant (us) must go in and "capture" the funds within the set period dictated by your bank. If not, the pre-authorisation will expire and the funds will be released by the card issuing bank back to the cardholder.‚Äč


If you have any more questions regarding security please contact us.